This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Recover your account credentials on your new device
Your account credentials are backed up to your cloud account. On your Android device, select Settings, select Backup, and then turn on Cloud backup. To turn on cloud backup for Android devices Your account credentials are backed up to your iCloud account. On your iOS device, select Settings, select Backup, and then turn on iCloud backup. For iOS only, you must have an iCloud account (opens in a new tab) for the actual storage location.A personal Microsoft account (opens in a new tab) to act as your recovery account.Before you can back up your credentials, you must have:.This will allow you to move the information to a new phone. Please backup the data on your Authenticator app.You can manage your MFA settings by using this guide:.Approve the sign-in on your mobile phone.Then add an account, and select "Work or School".Download the Microsoft Authenticator app (if you haven't already).However, if you wish to use a text message, click “I want to set up a different method”. The easiest and most secure way to set up MFA is with Microsoft Authenticator, an app for your smartphone.This process can be completed on any computer or directly on your smartphone.Īdd the Microsoft Authenticator application Once MFA has been enabled on your account, you will see this message when you sign-in to Microsoft websites with your account ( ).Updating your details | Authenticator Backup | Passwordless Sign-In | FAQ Initial setup (Desktop/Laptop) You can use the headers below to navigate the guide. It is important to keep your details up to date, for example, if you change your phone number. Services will use the default method to contact you. Other Authentication apps are available if you already use one. The Authenticator app can be used without access to wifi or a mobile phone signal. The best experience is achieved by installing the Microsoft Authentication app on your phone and adding your phone number as a backup. Once enabled, you will receive a request for more information when you sign-in.
Multi-Factor Authentication (MFA) is a way to check that you, and only you, obtain access to your account. What is multi-factor authentication ('MFA')
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